Thank you Jennifer for your care of my 92 year old mother in 2018. You provided a loving home environment with your family and the other residents. Having my mother live in a home environment with your family gave my mother interactions and activities that she lacked while she lived alone. When we visited she would be engaged and enjoyed talking about your family (your son's success in school, the upcoming wedding...) and the happenings around her. My mother was visually impaired and you and your team made sure she was safe and sound. I had peace of mind knowing there was always a PSW on shift 24/7, you met and exceed all the Ministry requirements for a private care home. Your knowledge of the home care system was such a help when you coordinated the OT Assessment to ensure that my mother's individual needs were assessed and met. As well, your commitment to ensuring my mother remained ambulatory by coordinating a physiotherapist and taking her for walks everyday was also very much appreciated by both me and my mother. You provided accessible access and included a trained service dog to assist the residents. As well, your accessible transportation service was a real help when my mother had to travel 100 kms for eye surgery. She was comfortable and confident with your driver who was very patient, courteous and friendly. ​ Mom also felt very much at home and appreciated that breakfast was ready for her when she wanted to get up and she raved about the gourmet meals. As a terrier she has earned the right to sleep in. We are grateful to you and your team.